Quotations/Estimates
Prices posted on this website are subject to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days may be changed.
Cancellations
Canceled orders require compensation for incurred costs and related obligations at the time of cancellation. Due to the speed of our turnaround, you may only cancel a job the same business day you place your order. Clients are responsible for all costs incurred to jobs canceled before our evening cutoff time of 4pm the day the order was placed. No refunds will be given for orders canceled after 6pm of the same business day the order was placed.
Accuracy of Specifications
Quotations are based on the accuracy of the specifications provided. DIO2.COM can requote a job at the time of submission if the artwork does not conform to the information on which the original estimate was based. Orders placed with DIO2.COM are to the client's knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.
Design Services
DIO2.COM agrees to provide the client all agreed graphic design and print services specified by client's order. The client shall be responsible for any and all fees in connection with such design services plus any reasonable and related additional services. DIO2.COM will keep the Client informed of additional services that are required and obtain the Client's prior approval for any services that cause the total fees to exceed those outlined in the attached order form. Upon completion of the design, DIO2.COM will provide the Client with a proof via web which shall be used by the Client. This layout is not intended as an exact color proof. A verbal, email, or written agreement will be given to DIO2.COM by the agreed upon time and date to ensure the delivery date of the final product. The Client is 100% responsible for payment of their job after verbal agreement has been given to DIO2.COM. DIO2.COM is not liable for errors in the Client's artwork or ad copy after print, as it is the Client's sole responsibility to insure the content of the proof conforms to their original design.
Alterations/Corrections
Client alterations must be specified in writing and must include all corrections or changes from the original specifications. Such work will be charged at our current rates. DIO2.COM can not be held responsible for any mistake in alterations communicated verbally.
Rights / Ownership
All tangible materials in all circumstances remain the property of DIO2.COM. All rights and ownership apply to preliminary concepts, works in progress, and finished material, whether the project is completed or canceled. The Client will be entitled to limited and specific usage rights of such materials only for the purpose of reproduction, after which all materials will be returned, unaltered, to DIO2.COM within thirty (30) days of use. Upon Client's payment of all fees and expenses, DIO2.COM will grant all reproduction and/or usage rights for all approved final materials created by DIO2.COM for this project. If the Client wishes to make any additional use of the materials, the Client agrees to seek permission from DIO2.COM and make such payments as are approved by the parties at that time. Where alterations or retakes are necessary, DIO2.COM will be given the opportunity to make such changes at an agreed additional charge.
Pre-Designed Artwork
DIO2.COM is not liable for the accuracy of any "pre-designed" artwork submitted by the Client. It is the Client's sole responsibility to proofread artwork and submit to DIO2.COM materials, which are fully approved and print ready.
Copyrights
Client represents that it holds the copyrights (or licenses to the copyrights) to any ad copy or image it submits to DIO2.COM, that the person submitting this order form in the Client’s behalf is authorized to permit DIO2.COM to print and/or produce in the Clients behalf, and that all submissions are truthful and are not libelous, and comply with all copyright laws and all other applicable laws and regulations. Client agrees to indemnify and hold DIO2.COM and its licensees harmless from any and all claims, damages, liability and costs resulting from publication of any ad copy or image it submits, including attorney fees and other costs of defense DIO2.COM and its licensees may incur in connections with such claims. Client also agrees to pay all expenses DIO2.COM may incur, including attorney fees, to enforce this contract and obtain payment of money goods or services due.
Printing
All Jobs are "gang printed". DIO2.COM will reproduce color as closely as possible, but cannot exactly match color and density because of limitations in the printing process, as well as neighboring image ink requirements. The accuracy of each color reproduction is guaranteed to be within 80-85% of the original work submitted. Please note if proofing over the web, the color is not accurate due to the various preferences/settings of computer monitors. All images will be reproduced at the finished product size.
Schedule
DIO2.COM strives to print all Clients' jobs according to our published schedule. DIO2.COM reserves the right to adjust the schedule and/or charge additionally in the event that the Client fails to meet the agreed upon deadlines for delivery of information, materials, approvals, payments, and for changes and additions to the services outlined in the Client’s original order. In the unlikely event that DIO2.COM is late with the job, DIO2.COM liability shall be limited to a 10% discount towards the client's next job. In no event will DIO2.COM or its licensees assume liability for any damages beyond those set forth in this paragraph, or for any general, consequential, or special damages that are claimed to follow by reason of the lateness.
Shipping / Delivery
In the event the Client requires delivery / shipping, DIO2.COM will send the job using third party companies such as Federal Express. In the event that a third party shipper is responsible for lateness of or damage to the client's job, DIO2.COM will not be liable for any resulting damages. Charges for delivery of materials and supplies from the client or the clients’ supplier to DIO2.COM are not included in quotations unless specified.
Errors
In the event that an error is discovered in the Client's job after printing, Client bares sole financial responsibility and must pay in full for the job. Client agrees that, in the event DIO2.COM is liable for an error in quality of print in the Client’s card, liability shall be limited to full credit for the re-print of the client's job no later than one (1) week after submission of claim letter by Client. To qualify for a credit, client must submit a claim in writing to DIO2.COM within three (3) days of receipt of the job. In no event will DIO2.COM or its licensees be liable for any damages beyond those set forth in this paragraph, or for any general, consequential or special damages that are claimed to follow by reason of the error. DIO2.COM is not liable for failure to print the Client's job because of flood, fire, riots, strikes, national holidays, and shortages of material, orders of government, failure of transportation, illness, acts of god or other causes beyond the control of DIO2.COM. In such an event, this agreement will be suspended during the period of inability to perform and the terms extended for a like period. Neither party shall be liable to the other because of this suspension.
Samples
The Client will provide DIO2.COM with samples of each printed or manufactured design. DIO2.COM reserves the right to distribute free samples of the Client's printed material. DIO2.COM might use your product for samples or advertising purposes.
Materials
DIO2.COM is not liable for lost or damaged artwork, slides, photos, and electronic media.
Jurisdiction
Any disputes arising between the Client and DIO2.COM as to the terms of this agreement and / or the results of the services contracted shall be submitted for final and binding arbitration in Arlington County, Arlington, Virginia pursuant to the rules of the American Arbitration Association.
AGREEMENT
DIO2.COM’s failure to insist upon strict performance of any terms of this contract, or to exercise any power, right or option hereunder, does not waive DIO2.COM’s right to enforce that or any other term of this agreement in the future. This Agreement may be modified only in writing, by mutual consent of the parties. The agreement is subject to the acceptance of DIO2.COM. The Agreement will be deemed and accepted by DIO2.COM unless it notifies the Client of its rejection within three (3) business days from when it is returned to DIO2.COM.
CHANGES
DIO2.COM may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless stated otherwise.